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You can perform a basic search by using the search box at the top of the page. If you are registered as a user and logged in, you can also click on the Advanced Search link at the top of the page for more searching options. See What can I search for in the basic search box? for how to use the basic search box, and How can I use Advanced Search? for information on Advanced Search.

You can look up a permit, license, planning project, or violation by the following:

• Address (street address only – no city, state, or zip code)
• Licensed contractor name
• License holder name
• Reference Code
• Permit/License/Case Number

If you’d like to use Advanced Search, you’ll first have to be a registered user, and logged in. It’s free to register, and only takes a few minutes.
If you click on Advanced Search, you’ll see many more options to search for permits, licenses, planning projects, and violations. Among other things, you can search by key words from the application’s description, Council District, permit/license/planning project types, and ranges of application dates. You can limit your search by using multiple criteria in Advanced Search as well.

You can export a data set of up to 200 records by choosing “All items” and “Export” from the drop-down boxes at the top of your search’s Results page, and clicking the Submit button.

Yes, the search results return the most up-to-date permitting and licensing data.

The exports files are in Comma Separated Values format (.csv), which can easily be opened by Microsoft Excel and other spreadsheet software. Apache’s OpenOffice Calc program and Google Sheets can also open and edit .csv files.

If you are registered as a user and logged in, you can add items to your own Watch List in two ways:

• Add an individual item by clicking the “Add to Watch List” link under the permit/license/case heading you found when you searched.
• Add multiple items by clicking the checkbox next to the permit/license/case heading of each item you want to add and then selecting “Selected items” and “Add to watch list” in the dropdown boxes at the top of your search’s Results page, then clicking the Submit button.

Your Watch List will not send you email updates about selected items, but you can easily view your items every time you log in to the OneStopApp by using the Watch List.

You will be able to pay for your permit or occupational license application once its status is “Permit Approved” or “Approved” (for licenses). In order to ensure that web users are being charged the correct fees, we do not require or allow payment before all reviews have been completed.

Once your application is approved you will be notified by email, and when you view your application on the OneStopApp you will see a “Pay Fees” link on the same line as the “View”, “Print Summary”, and “Add to Watch List” links.

When you click on the “Pay Fees” link the fees will be added to your shopping cart, where you will be able to review them before submitting payment. You can pay for up to 10 fees at one time.

If your credit card’s billing address is different than the mailing address you used when you registered for the OneStopApp, please make sure to click the “Specify my billing address” button.

First, make sure to leave off city, state, zip code, and any apartment or suite number if your address has one. Only type in the house number and street name and hit Search. You’ll be able to enter an apartment/suite number on the next screen, and we don’t need the city, state, or zip code to locate the address.

If you’ve tried entering an address without an apartment/suite number, city, state, or zip code and still can’t find it, please call the One Stop Shop for assistance in determining what the legal address is for the location you’re searching for.

There is no limit to the size of a project when you file an online application. Larger-scale projects may require more documentation, which you can upload with your application or send to your Plan Reviewer once you are assigned one.

Click here to see the list of permits and licenses you can apply for online.

Yes. You will receive an email when your permit or license application is approved. If we need more information before we can approve your permit or license application, our analysts and/or reviewers will contact you using the email address or phone number you provided when you registered as a OneStopApp user.

You can apply for as many individual permits/business licenses as you want. You can view the summary of your current and past applications by using the “Your Items” button.

Yes, we are working on adding additional permit and license types to our online application website.

As soon as your application is submitted, you will receive a confirmation email acknowledging that we received your application. One of our intake analysts will review your application and if it is complete, he/she will process it. In some cases, analysts will need additional information and/or clarification regarding your application and will contact you. You will receive a notification email as soon as a decision has been made regarding your application.

All that’s left before your permit or license can be issued is payment. You can pay online using Visa, MasterCard, or Discover, or you can bring in a check or money order. As soon as your permit or license is paid for, you’ll be able to download and print your permit or temporary license document.

We accept credit card payments online or in person. You can also pay in person with a check or cash.

The convenience fee for credit card payments is $1 plus 2.2% of the total permit or license fees. This is added to all credit card payments to offset the costs that our financial institution charges us to process credit card transactions.

Once the application is approved and fees are paid, you can download your permit or license from the completed payment page. You can also find it again any time by finding the permit or license in Your Items and clicking the “Downloads” link beneath the permit or license header.